Return & Refund Policy

Last Updated: May 1, 2026

At Mingero, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Eligibility

We accept return requests within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be in its original condition
Be unused and unwashed
Include all original packaging and accessories
Be free from stains, damage, or excessive wear
Have all original tags attached, where applicable

Items returned in a condition that prevents resale may not qualify for a full refund.

Eligible Return Reasons

Returns may be accepted under the following circumstances:

The item arrived damaged during transit
The item has a manufacturing defect
The wrong item was received
The item received is significantly different from the product ordered
The customer changes their mind after receiving the item (buyer's remorse)

Return Shipping Costs

Quality-Related Issues

If the return is due to a defective, damaged, or incorrect product, Mingero will cover the return shipping cost.

In these situations, we may provide a prepaid return label or arrange an alternative return solution.

Customer-Initiated Returns

If the product is delivered as ordered and has no quality-related issues, but the customer decides to return it, the customer is responsible for the return shipping cost.

If the original order value did not qualify for free shipping (orders under $35), the original shipping charge of $6.99 will be deducted from the refund amount.

No Return Fees

Mingero does not charge:

Return processing fees
Return handling fees
Restocking fees

Non-Returnable Items

To maintain product quality and hygiene standards, we may be unable to accept returns in the following situations:

Bath mats that have been used, washed, installed, or show signs of regular household use after delivery
Products that have been stained, exposed to chemicals, pet damage, excessive moisture, or other conditions that affect resaleability
Items missing important original packaging or components
Products that have been altered, repaired, or modified after delivery
Products damaged due to misuse, negligence, improper storage, or failure to follow care instructions
Return requests submitted more than 30 calendar days after delivery

These limitations do not apply to items that arrive damaged, defective, or incorrect.

How to Request a Return

To initiate a return, please contact our customer support team before sending any item back.

Please provide:

Order number
Name used for the order
Reason for the return
Photos of the item if it is damaged, defective, or incorrect

Return requests can be submitted by email:

service@mingero.com

Once your request has been reviewed, we will provide return instructions.

Return Address

Approved returns should be sent to:

601 S Milliken Ave Suite D
Ontario, CA 91761
United States

Please contact us before returning any item. Returns sent without prior authorization may experience delays in processing.

Return Processing Time

After the returned package is delivered and inspected, return processing is typically completed within 3–5 calendar days.

Refund Processing Time

Once your return has been approved, refunds will be issued to the original payment method.

Please allow 3–5 business days for the refund to be processed. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.

Exchanges

If you receive a defective, damaged, or incorrect item, you may request a replacement, subject to product availability.

Holiday Return Extension

During certain holiday periods, including Christmas, Mingero may extend the return window for eligible orders. Any temporary extension will be announced on our website when applicable.